Refund policy

Two products carry our 7-day money-back guarantee:

• Data Analysis VIP — $159 Lifetime. All data analysis scenarios plus future updates.
• All-Access Pass — $250. Every paid product we sell — BCG Casey-style, McKinsey Solve-style and Bain-style aptitude, all tiers and modules — plus every paid product we ship in future.

If you're not satisfied within 7 calendar days of purchase, email us and we'll process a full refund to the original payment method. The 7-day clock starts at purchase confirmation, not at first login.

We refund the VIP and the All-Access Pass within the 7-day window even if you've used the product. Started a Casey simulation? Opened a Solve scenario? Worked through a Bain-style module? That's fine — the bar is goodwill, not gatekeeping.

Our reasoning: if DrillCase didn't click for you in the first week, fighting you over $250 isn't worth the bad taste it leaves. Refund issued, account closed, both sides walk away clean.

The exception: bulk-download patterns or evidence the account was created to harvest content for resale will trigger a decline + suspension under our acceptable use policy.

Two more products refund within 7 calendar days of purchase, as long as you have used them lightly:

• Chatbot Case Complete — $199. Refundable if you have opened no more than 3 cases. The free Union Commercial Bank demo case counts as an opened case.
• Aptitude Comprehensive — $99. Refundable if you have opened no more than 3 test sets. The mock papers count as opened sets.

A case or set counts as opened once its questions have loaded for your account, whether or not you finished it; each one counts once. Before we issue the refund we check the count on the account used at checkout. Over 3, or after 7 days, the purchase is final.

Why a limit here? Every case ends with its answer key, and we can't take an answer key back. Up to 3 opened is enough to judge the format; past that, you have had most of what you paid for.

The following purchases are non-refundable:

• Chatbot Case Starter — $99. 14 chatbot cases with 1-year access. Past purchases of the retired Ultimate tier (all 29 cases) fall under the same terms. Digital delivery is irreversible — try the free demo case before purchasing.
• Data Analysis Basic (Solve Basic) — $99. 3 Redrock studies and unlimited Sea Wolf runs with 1-year access. Try the free Ecotopia study before purchasing. Upgrading to Data Analysis VIP later costs only the difference.
• Aptitude modules — $20 each. Verbal, Numerical, Logical and Situational Judgement — single-payment access to a finite test bank. Once granted, the access can't be un-given.
• Products no longer sold. Past purchases of the Aptitude Mock Test keep their access and remain final sale.

Why no refunds here? Digital delivery is irreversible — we can't unship an answer key. These are the lower-ticket entry points, and each product line has a free demo to try first.

1. Email support@drillcase.com from the same email you used at checkout. Mismatched email addresses slow us down — please match exactly.
2. Include your order number (in your purchase confirmation email — looks like DS-YYYYMMDD-XXXX) or the last 4 digits of the card used.
3. One sentence on what didn't work for you is helpful but not required. We're not going to argue with you — the feedback just makes us better.
4. We process the refund within 2 business days. Polar then takes 3-10 business days to credit your card or bank — that's on their side, not ours.

If you file a chargeback or dispute through your card issuer or Polar instead of emailing us first, we follow the dispute outcome. Polar (and your card issuer) arbitrate; we don't override.

• If the dispute is won by you (the customer), the refund is automatic and we revoke access.
• If the dispute is won by us (the merchant), no refund is issued and access remains.

Practical note: emailing us is faster, costs you nothing, and avoids the dispute process flagging your card. We process the vast majority of refund requests within 24 hours of the email landing.

A few specific situations worth calling out:

• Duplicate purchases. If you accidentally bought the same product twice (e.g. clicked checkout, didn't see the confirmation, bought again), we refund the duplicate immediately regardless of the 7-day window.
• Failed delivery. If our system charged you but never granted access, you don't need to invoke the refund policy — just email us and we'll either fix the delivery or refund. Standard customer service.
• Billing error. If we charged you the wrong amount, or charged you for a product you never ordered, full refund of the erroneous charge is automatic — again, no 7-day clock applies.
• Upgrades. If you upgraded and paid only the difference (for example Starter to Complete, or any product to the All-Access Pass), a refund covers the amount you paid for the upgrade, under the terms of the product you upgraded to. Your earlier purchase keeps its access, but once it counts toward an upgrade it is not refundable on its own: the upgrade is refunded first, then the earlier purchase under its own terms and window.
• Family / friend purchase mistake. VIP and All-Access purchases made by mistake (wrong account, gifted to wrong person) are refunded within the 7-day window with no pushback.